Privacy Policy
Last updated: October 11, 2026
On The Spot Hardware ("we", "us") respects your privacy. This policy explains what information we collect through this website, why we collect it, and the choices you have.
Information we collect
- Account details: your name, email address and password (stored securely, never in plain text) when you create an account.
- Quote requests: your name, phone number, email, company, address, delivery or pickup preference, notes, and the items you ask us to quote.
- Technical data: a session cookie that keeps your quote cart and sign-in working, plus basic server logs (such as IP address and pages visited) kept for security and troubleshooting.
- Job and credit applications: if you apply for a job or a credit account through the site, the details you submit on those forms.
How we use it
- To prepare and follow up on your quote, confirm stock and pricing, and arrange pickup or delivery.
- To verify your email address, protect your account and prevent spam or abuse.
- To send messages about your account and quotes, such as verification and quote updates.
- To improve the website and our service.
We do not sell your personal information, and we do not use it for advertising networks.
Who we share it with
Your details are used by our staff at our store locations to serve you. We only share information with outside parties when needed to run the website (for example our hosting and email delivery providers) or when the law requires it.
Payments
This website does not take payments or collect card or bank details. If you pay through a Fygaro payment link, the payment is handled by Fygaro, and bank transfers are handled by your bank and ours. Those providers have their own privacy practices.
Cookies
We use only the cookies needed to make the site work, such as keeping items in your quote cart and keeping you signed in. We do not use advertising or cross-site tracking cookies on this site.
How long we keep it
We keep quote and account records for as long as needed to serve you and for our business and legal record-keeping. A saved quote cart that is not completed is removed after 30 days.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to close your account, by contacting us below. We may need to keep certain records where the law requires it.
Security
We use reasonable technical and organisational measures to protect your information. No website can be completely secure, so please use a strong password and keep it private.
Contact us
Questions about this policy? Email info@onthespotgd.com or call +1 (473) 444-7768.
We may update this policy from time to time. The date at the top shows when it was last changed.